Shipping policy
Shipping Policy
Each piece is carefully prepared upon order, and processing times vary depending on the type of piece.
We currently ship using reliable international shipping services, primarily Japan Post EMS.
Once shipped, you will receive a confirmation email with tracking details.
Please ensure that your shipping address, recipient name, and phone number are entered correctly at checkout.
First Release Shipping Notice
As part of our first release, orders will begin shipping from May 22.
Each piece is carefully finished and prepared in small batches, and additional time may be required for final detailing and packaging preparation.
Types of Pieces
In-stock pieces
Please allow approximately 3–8 business days for dispatch.
Made-to-order pieces
Please allow approximately 1–3 weeks for production before shipping.
Pre-order pieces
Production will begin once materials are restocked, and dispatch times may vary.
If not otherwise specified as made-to-order or pre-order, the piece is considered in-stock.
Delivery
Delivery times vary depending on destination and customs processing.
Most international orders arrive within approximately 5–12 business days after dispatch.
We currently ship to selected international regions.
Shipping fees are calculated at checkout.
If your country is not listed, please contact us before placing an order.
Estimated Delivery Times
- United States / Canada: approx. 5–10 business days
- Europe: approx. 5–12 business days
- Asia: approx. 3–7 business days
- Australia / New Zealand: approx. 5–12 business days
Delivery times may vary depending on customs processing and local postal conditions.
Customs & Import Taxes
International orders may be subject to customs duties, import taxes, or other fees upon arrival.
These charges are determined by your local customs authority and are the responsibility of the customer.
Lumefia is not responsible for customs duties, import taxes, or customs-related delays.
Returns & Exchanges
Due to the handcrafted and customizable nature of our pieces — including finish options, length adjustments, and made-to-order production — all sales are final.
Many items are individually prepared upon order and cannot be resold once returned.
If you receive a defective or incorrect item, please contact us within 3 days of delivery with your order details and photos of the issue.
You may contact us through our contact page or directly at:
contact@lumefia.com
Natural Variation
Natural variations in pearls and stones — including differences in shape, tone, texture, and pattern — are part of their inherent beauty and are not considered defects.
